Our Support Center

iOS : If you bought your products directly from the App Store , log in with your Apple ID when launching the App on your device. Go to Configuration > Installed data > Restore . Once the restore is complete, select the product to download it.

Android : If you bought your products directly from Google Play Store, log in with your Google account when launching the App on your device. Go to Configuration > Installed data > Restore . Once the restore is complete, select the product to download it.

Air Navigation website : If you bought your products directly from our website Store, log in with your account when launching the App on your device. Go to Configuration > Installed data > Restore . Once the restore is complete, select the product to download it.

Yes, as long as the refund period is active. 180 days for PayPal, 90 days for Apple and Android.

For the purchases made through PayPal, contact us at support@airnavigation.aero. Make sure to attach the PayPal purchase confirmation you received via e-mail. Our team needs the transaction number to proceed with the refund.

For the purchases made through the App Store, please contact Apple through reportaproblem.apple.com to request a refund.

Purchases in the Google Play Store can be refunded within two hours in the play store. After this period, contact us at support@airnavigation.aero and send us the purchase confirmation with the GPA number (GPA…-…-…-…)..

You can remove devices from your account instantaneously by logging out of Air Navigation Pro on the device you want to revoke.

For this, on your app go to Configuration > Account > Log out.

If you no longer have access to the device, sign in to your account on our website and on your Profile page under Devices you can submit a revoke request. Approval on our side can take up to one week.

To accelerate the process, you can send us your request via email at support@airnavigation.aero.

iOS : If you bought your products directly from the App Store, log in with your Apple ID when launching the App on your device. Go to Configuration > Manage data and products > Products Settings > Restore purchases . Once the restore is complete, select the product to download it.

Android : If you bought your products directly from Google Play Store, log in with your Google account when launching the App on your device. Go to Configuration > Manage data and products > Products Settings > Restore purchases . Once the restore is complete, select the product to download it.

Air Navigation website : If you bought your products directly from our website Store, log in with your Air Navigation account when launching the App on your device. Go to Configuration > Manage data and products > Products Settings > Restore purchases . Once the restore is complete, select the product to download it.

Absolutely, you need to be connected with the same account on both devices. Configuration > Account.

Then restore your purchases by going to Configuration > Installed data > Restore

You will be able to download all the charts previously purchased.

You can recover your password directly through the App by going to Configuration > Account > Forgot password? > Enter your email address and follow the instructions.

Alternatively, you can recover your password by connecting to our website https://airnavigation.aero. Select My Account > Sign in > Recover password > Enter your email address and follow the instructions.

Some long-time users are not recognized by Android devices.

In order to unlock your account, please visit https://play.google.com/store/account/orderhistory and send us a screenshot of your purchase confirmation to support@airnavigation.aero.

You can find our manual here for the moment, it's available in English.

We found an issue with pre-existing users that the account is not being recognized on Android devices. If this is the case, to validate your account please send us at support@airnavigation.aero screenshots of the history with the date of the purchase: https://play.google.com/store/account/orderhistory.

Air Navigation Pro Subscriptions acquired through Air Navigation Services are managed via PayPal. To manage or cancel your subscription log in to your PayPal account. Click on your profile > Payments > Manage automatic payments > Show active > Air Navigation Pro > Cancel.

For iOS subscriptions: Go to Appstore > Your Profile > Subscriptions > You can select another one or cancel it.

For Android subscriptions, go to Play Store > your profile > Payments and subscriptions > Subscriptions > Air Navigation Pro.